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Power of the press?

Get the timing right

It's good to talk

Chip, chip, chip

Accepting cards can be a costly business

Callers having to drive really hard bargains

Big Media, big bang

Get group backing

Internet threat

New Year, new rules

Another abuse of power

The easy tick in the book

Getting a good rate

Communications R not us

Just following orders

Long may they serve

Water, water everywhere

This story has worrying implications, possibly, for quite a few retailers. So do you know what 'zone' your forecourt is in, water-wise?

Last April I put my money on Tony Barlow, who runs The Mount Service Station in Shrewsbury, to win his battle with Saxon Paper and I'm pleased to say I won the bet (although as it was a bet with myself, I'll now have to pay up).

Even in a less-than-perfect world, retailers and suppliers are meant to be on the same side. But when things go badly wrong, how can you salvage what's left?

Neil McCarthy, who runs MPM Services in Suffolk, rang to ask if he had heard right. Was holiday entitlement for workers going up from 20 days a year to 28? And is it a done deal?

In the past few days I've spoken to two people engaged in retailing with businesses which had each clocked up 40 years as petrol forecourts.